TERMS & CONDITIONS

Last Updated: 02/SEP/2026

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Introduction

At PrettyHealthy (“we”, “us”, “our”), we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit or use our website, make a purchase, create an account, contact us or otherwise interact with our services.

We aim to handle personal information responsibly, transparently and securely.

Please read this Privacy Policy carefully to understand how we process your personal information.

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1. Who We Are

PrettyHealthy is responsible for the personal information collected through this website.

Business Name: PrettyHealthy Store
Website: prettyhealthystore.com
Email Address: wehopeudream@gmail.com

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For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

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2. Information We Collect

We may collect and process different types of personal information depending on how you interact with our website and services.

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This may include:

Personal Information

• Full name

• Email address

• Telephone number

• Billing address

• Delivery address

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Order and Transaction Information

• Products purchased

• Order details

• Order history

• Payment status

• Delivery information

• Returns and refund information

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Account Information

If you create an account with us, we may collect:

• Account login details

• Account preferences

• Order history

• Information associated with your customer account

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Communications

If you contact us, we may collect information contained in your communications, including:

• Customer service enquiries

• Complaints

• Feedback

• Emails and other communications

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Technical and Website Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Pages visited

• Date and time of access

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This information may be collected through cookies and similar technologies.

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3. How We Collect Your Information

We may collect personal information directly from you when you:

• Place an order

• Create an account

• Contact our Customer Service team

• Subscribe to communications or marketing

• Complete a form on our website

• Participate in surveys or promotions

• Interact with our website

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We may also collect certain technical information automatically when you visit our website.

In some circumstances, we may receive information from third-party service providers involved in providing services to us, such as payment processors, delivery companies, website platforms or fraud prevention providers.

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4. How We Use Your Personal Information

We may use your personal information for the following purposes:

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Processing Orders

We use your information to:

• Process and confirm purchases

• Manage payments

• Prepare and dispatch orders

• Arrange delivery

• Communicate with you regarding your order

• Process returns and refunds

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Customer Service

We may use your information to:

• Respond to enquiries

• Provide assistance

• Investigate complaints

• Resolve issues relating to orders or products

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Improving Our Services

We may use information to:

• Improve our website

• Improve our products and services

• Understand customer preferences

• Analyse website performance

• Improve the overall customer experience

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Security and Fraud Prevention

We may process information to:

• Protect our customers and business

• Detect and prevent fraudulent activity

• Protect our website and systems

• Verify transactions where necessary

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Legal and Regulatory Requirements

We may use or retain personal information where necessary to comply with applicable legal, regulatory, accounting or reporting requirements.

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Marketing Communications

Where permitted by law, we may use your contact information to send you information about:

• Products

• Offers

• Promotions

• News and updates

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Where consent is required, we will ask for your permission before sending marketing communications.

You may withdraw your consent or unsubscribe from marketing communications at any time.

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5. Our Legal Bases for Processing

We process personal information only when we have a lawful basis to do so.

Depending on the circumstances, this may include:

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Contract

We may process your personal information where it is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.

For example, processing an order and arranging delivery.

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Legal Obligation

We may process personal information where necessary to comply with legal or regulatory obligations.

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Legitimate Interests

We may process personal information where necessary for our legitimate business interests, provided that your rights and freedoms are not overridden.

This may include:

• Improving our services

• Maintaining website security

• Preventing fraud

• Managing our business operations

• Responding to customer enquiries

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Consent

In certain circumstances, we may rely on your consent.

Where we rely on consent, you may withdraw it at any time.

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6. How We Share Your Information

We do not sell your personal information.

However, we may share relevant information with trusted third parties where necessary to operate our business and provide our services.

These may include:

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Payment Service Providers

We may share relevant information with payment providers to process transactions securely.

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Delivery and Logistics Providers

We may provide delivery information to shipping and logistics providers to deliver your order.

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Website and Technology Providers

We may use third-party providers to support:

• Website hosting

• Website functionality

• Data storage

• Security

• Analytics

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Professional and Business Service Providers

Where necessary, we may share information with professional advisers, including legal, accounting or other professional service providers.

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Legal Authorities

We may disclose information where required or permitted by law, including where necessary to:

• Comply with legal obligations

• Respond to lawful requests

• Protect our rights

• Prevent fraud or criminal activity

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We only share personal information when necessary and take reasonable steps to ensure that service providers handle information appropriately.

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7. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable data protection requirements.

This may include the use of legally recognised safeguards or other appropriate protection measures.

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8. Data Retention

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on:

• The nature of the information

• The purpose for which it was collected

• Legal and regulatory requirements

• Accounting and tax obligations

• The need to resolve disputes

• The need to enforce agreements

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When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

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9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website.

We may use cookies and similar technologies for purposes such as:

• Ensuring that our website functions correctly

• Remembering your preferences

• Improving website functionality

• Understanding how visitors use our website

• Analysing website performance

• Improving the customer experience

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Some cookies may be strictly necessary for the operation of our website.

Other cookies or similar technologies may require your consent, depending on their purpose and applicable legal requirements.

Where required, we will provide appropriate information and choices regarding cookies.

You may also be able to manage certain cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality and performance of our website.

For further information about our use of cookies, please refer to our Cookie Policy, where available.

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10. Marketing Communications

We may send marketing communications where permitted by applicable law.

You may choose not to receive marketing communications from us.

You can unsubscribe at any time by:

• Using the unsubscribe link included in marketing emails; or

• Contacting us directly.

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Please note that even if you unsubscribe from marketing communications, we may still need to contact you regarding:

• Orders

• Deliveries

• Payments

• Returns

• Customer service enquiries

• Other important service-related matters

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11. Keeping Your Information Secure

We take reasonable technical and organisational measures to help protect personal information against:

• Unauthorised access

• Unauthorised disclosure

• Loss

• Misuse

• Alteration

• Destruction

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Security measures may include appropriate administrative, technical and organisational safeguards.

However, no website, electronic system or method of transmitting information over the internet can be guaranteed to be completely secure.

While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

We encourage customers to take appropriate precautions when using the internet and to protect their account information and passwords.

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12. Payment Security

Payments are processed through third-party payment service providers.

We aim to use reputable payment providers that implement appropriate security measures.

We do not intentionally request customers to send sensitive payment information, such as complete card details, through ordinary email communications.

Payment information is processed in accordance with the applicable procedures and policies of the relevant payment service provider.

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13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have certain rights regarding your personal information.

These may include:

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Right of Access

You may have the right to request access to the personal information we hold about you.

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Right to Rectification

You may request that inaccurate or incomplete personal information be corrected.

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Right to Erasure

In certain circumstances, you may request that your personal information be deleted.

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Right to Restrict Processing

You may have the right to request that we restrict the processing of your personal information in certain circumstances.

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Right to Object

You may have the right to object to certain types of processing.

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Right to Data Portability

Where applicable, you may have the right to request that certain personal information be provided in a portable format.

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Right to Withdraw Consent

Where we process personal information based on your consent, you may withdraw that consent at any time.

The withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

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14. How to Exercise Your Rights

If you wish to exercise any of your data protection rights, please contact us using the contact details provided below.

We may need to verify your identity before responding to certain requests.

We will respond to requests in accordance with applicable data protection requirements.

Privacy Contact Email: wehopeudream@gmail.com

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15. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorisation.

If you believe that a child has provided us with personal information without appropriate permission, please contact us.

We will take appropriate steps to review the matter.

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16. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites.

When you leave our website, we encourage you to review the privacy policy of the website or service you visit.

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17. Automated Decision-Making

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on individuals, unless we specifically inform you otherwise and such processing is permitted by applicable law.

If our practices change in the future, we will provide appropriate information where required.

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18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to our business practices

• Changes to our services

• Changes to technology

• Changes to legal or regulatory requirements

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Any updated version of this Privacy Policy will be published on our website.

We encourage you to review this page periodically.

The date of the most recent update will appear at the top of this Privacy Policy.

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19. Complaints

If you have concerns regarding the way we handle your personal information, please contact us first so that we can try to resolve the matter.

Email: wehopeudream@gmail.com

If you are not satisfied with our response, you may have the right to make a complaint to the relevant data protection authority.

In the United Kingdom, the data protection authority is the Information Commissioner's Office (ICO).

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20. Contact Us

If you have any questions about this Privacy Policy, your personal information or the way we process your data, please contact us.

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​PrettyHealthy Store

Website: prettyhealtystore.com
Email: wehopeudream@gmail.com

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We are committed to handling your personal information responsibly and to providing a secure, transparent and trustworthy shopping experience.

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Your privacy and trust are important to us.