SHIPPING & RETURNS

At PrettyHealthy, customer satisfaction is extremely important to us.

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please contact us so that we can review your request and provide appropriate assistance.

This policy applies to purchases made through our website and is intended to provide clear information regarding returns, refunds and exchanges.

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Your Right to Cancel

Customers in the United Kingdom may have legal rights to cancel eligible online purchases.

Where applicable, you may have the right to cancel your order within the statutory cancellation period, subject to the relevant terms, conditions and legal exceptions.

To request a cancellation or return, please contact us as soon as possible.

We recommend that customers contact our Customer Service team before returning any item.

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Eligibility for Returns

To be eligible for a return, items should generally:

• Be unused and in their original condition

• Be returned with all original packaging, where applicable

• Include any accessories, instructions or additional items originally supplied

• Not have been damaged, altered or used beyond what is reasonably necessary to inspect the product

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Please note that certain products may not be eligible for return for hygiene, health or safety reasons, particularly where sealed packaging has been opened after delivery.

This may include certain beauty, health and personal care products.

Your statutory consumer rights are not affected.

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How to Request a Return

If you would like to request a return, please contact our Customer Service team and provide the following information:

• Your name

• Your order number

• The email address used when placing the order

• Details of the item you wish to return

• The reason for your return

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Our team will review your request and provide further instructions where appropriate.

Please do not return products without first contacting us, unless we specifically advise otherwise.

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Return Timeframe

Return requests should be made as soon as possible after receiving your order.

Where a statutory cancellation period applies, customers should notify us of their decision to cancel within the relevant legal timeframe.

Any additional return periods offered by [Store Name] may be subject to the specific conditions communicated on our website or during the purchasing process.

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Return Shipping Costs

Unless the item is faulty, damaged, incorrect or otherwise covered by applicable consumer rights, customers may be responsible for the cost of returning an item.

Where a product is confirmed to be faulty, damaged upon arrival or incorrectly supplied, we will review the situation and provide appropriate assistance.

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Faulty or Damaged Items

If your item arrives damaged, defective or incorrect, please contact us as soon as possible.

Where possible, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the problem, where relevant

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This information may help us investigate the issue and provide a quicker resolution.

Depending on the circumstances, we may offer an appropriate solution in accordance with applicable consumer rights.

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Refunds

Once a returned item has been received and inspected, we will review the return and process any applicable refund.

If a refund is approved, it will generally be issued using the original payment method, unless another method is agreed or required.

The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.

Please note that any refund will be handled in accordance with applicable consumer protection legislation.

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Exchanges

If you would like to exchange an item, please contact our Customer Service team before returning the product.

Exchanges may be subject to product availability.

Where a direct exchange is not possible, we may provide information regarding the available options, which may include returning the original item and placing a new order.

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Non-Returnable Items

Certain items may not be eligible for return or exchange.

This may include products that:

• Have been opened or used

• Are no longer in a resalable condition

• Have had hygiene or safety seals removed or broken

• Were personalised or specially made for the customer

• Are otherwise excluded under applicable law

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Any restrictions on returns will not affect your statutory rights.

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Your Statutory Rights

Nothing in this Returns & Exchange Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws in the United Kingdom.

Customers may have additional rights in relation to faulty, damaged or incorrectly described products.

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Contact Us

If you have any questions regarding a return, exchange or refund, please contact our Customer Service team.

We are committed to providing professional, fair and helpful support and will do our best to resolve any concerns as efficiently as possible.

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Your satisfaction is important to us, and we are here to help.